![]() ![]() Restart the computer, log in, and wait for the final steps in the Doctor to finish.Execute the doctor – Answer any prompts / let the process complete.Open File Explorer > Navigate to the folder in which you saved the file (likely Downloads).Download and Save the doctor to your computer.If you have not done so, consider restarting everything, including your network router. "Scanner is in use" might indicate the process is active but not actually connecting. We are a volunteer community workforce dedicated to supporting HP are welcome. Thank you for participating in our HP Community. When the website support page opens, Select (as available) a Category > Topic > Subtopic NOTE: Content depends on device type and Operating SystemĬategories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more Printer Home Page - References and Resources – Learn about your Printer - Solve Problems ![]() Latest versions of HP Smart require that you be signed into the application. ![]()
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